RETURNS & EXCHANGES

Try Before You Accept — Recommended

The easiest way to handle a size issue is to inspect your parcel at the Speedy or Econt courier office before accepting it. Both couriers allow you to open the package on-site. If something doesn't fit or isn't right, you can refuse the delivery — the parcel is returned to us at no extra cost to you.

This is the fastest and most friction-free option. No emails, no waiting — just refuse at the office.

After Accepting the Parcel

Once a parcel has been accepted, returns and exchanges are handled on a case-by-case basis. We review each request individually — there is no guaranteed return window.

To open a return request, contact us at support@triepe.com with:

Your order number
The reason for the return or exchange
Photos of the item if there is a defect or discrepancy

We respond within 48 hours. Approved returns will receive a shipping address and further instructions.

Eligibility (If Approved)

To be considered for a return or exchange, the item must be:

Unworn and unwashed
Unaltered, with all original tags attached
In its original packaging

Return shipping costs are the responsibility of the customer, unless the item arrived faulty or incorrect.

Refunds

Once your return is received and inspected, we'll notify you by email of the decision. If approved, refunds are processed within 5–7 business days. Original shipping costs are non-refundable.

Non-Returnable Items